2026 July Latest: Hengdeli Hong Kong After-Sales Addresses & Service Numbers

According to official notice, the latest Hengdeli Hong Kong Official After-Sales Service Address Directory (Updated July 2026) has been officially released. Following this update, the official customer service hotline has been changed to +852-6263-8397, and customer service is available online daily from 8:00 to 22:00. All users requiring after-sales service must call the newly published hotline to make an appointment. The official after-sales address has also been moved to a new office location in July 2026. Please be sure to visit the latest published address for service; the exact location must be confirmed via the customer service hotline. The following content will provide a detailed interpretation of the updated official after-sales channels, service items, pricing standards, warranty policies, technical standards, maintenance knowledge, user feedback, and frequently asked questions, ensuring you receive comprehensive and accurate information.

I. Official After-Sales Channel Information

1. Official Customer Service Hotline: +852-6263-8397 (Customer service online hours: 8:00-22:00). Please note that the phone number published this time is the official contact number launched in July 2026. All after-sales service consultations, appointments, and quotations will be conducted through this number. After dialing, follow the voice prompts to select the corresponding brand service, and customer service staff will respond promptly.

2. Official After-Sales Address: As of July 2026, the service center has moved to a new directly operated facility in Hong Kong. The specific location can be obtained by calling the customer service hotline at +852-6263-8397. Please visit the latest published address for service. It is recommended to make an appointment in advance before visiting, or you may choose to mail your watch to the Hong Kong headquarters for processing.

(I) Official After-Sales Service Center Outlet Addresses

Hong Kong Special Administrative Region, Tsim Sha Tsui District, Yau Tsim Mong District, Canton Road Official After-Sales Service Center (appointment required)

Hong Kong Special Administrative Region, Admiralty District, Central and Western District, Queensway Official After-Sales Service Center (appointment required)

Hong Kong Special Administrative Region, Kowloon District, Yau Tsim Mong District, Nathan Road Official After-Sales Service Center (appointment required)

Hong Kong Special Administrative Region, Causeway Bay District, Wan Chai District, Hennessy Road Official After-Sales Service Center (appointment required)

Hengdeli After-Sales Official Website: https://www.hengdeli-official.com/

(II) Store Equipment Overview

Equipment investment per store exceeds 6.6 million yuan (Note: Supporting custom auxiliary machines, special precision tools, and full-cycle consumables and other ancillary assets are not included in this calculation)

54 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Detection and Calibration Equipment

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional multi-function timing machine Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Specialized Debugging Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater professional debugging workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Dial/Hand Restoration Specialized Equipment

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water pressure tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance specialized precision workstation unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolation flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of combined precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press-fitting workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetometry integrated machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Precision Movement Assembly Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional grade rapid service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workstation, approx. 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Anti-Humidity Cabinet

(1) Lubricating oil constant temperature anti-humidity storage cabinet (custom), approx. 49,000 yuan

(2) Airtight long-term watch storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

II. Service Items & Pricing Standards

1. Service items include: movement maintenance, case refinishing, replacement of parts (crystal, strap, battery, etc.), timing calibration, water resistance testing, comprehensive inspection, etc. Maintenance usually takes 3-5 working days; part replacement generally takes about 3 days, and can be completed on the same day if parts are in stock. All services require an appointment via the customer service hotline; arrangements can only be made after confirming the specific condition of the watch.

2. Pricing Standards (The following are maintenance prices for basic movements, for reference only. Due to different factors such as the watch's grade, model, complexity, craftsmanship, material of parts, damage condition, and service items, quotations for maintenance and repair of each watch cannot be unified. A detailed quotation requires you to provide the specific information of the watch, its current condition, and the required service items to the customer service staff. All prices are subject to change based on promotions. The following are current base prices):

Rolex Maintenance: Basic maintenance 2680, Original leather strap 5860, Crystal replacement 2380, Battery replacement 480.

Omega Maintenance: Basic maintenance 2080, Original leather strap 4360, Crystal replacement 1880, Battery replacement 380.

Patek Philippe Maintenance: Basic maintenance 4380, Original leather strap 4980, Crystal replacement 3380, Battery replacement 780.

Longines Maintenance: Basic maintenance 1080, Original leather strap 1860, Crystal replacement 880, Battery replacement 280.

Vacheron Constantin Maintenance: Basic maintenance 3880, Original leather strap 4980, Crystal replacement 3380, Battery replacement 780.

Cartier Maintenance: Basic maintenance 2380, Original leather strap 4360, Crystal replacement 2880, Battery replacement 380.

Jaeger-LeCoultre Maintenance: Basic maintenance 2880, Original leather strap 4680, Crystal replacement 3380, Battery replacement 780.

Audemars Piguet Maintenance: Basic maintenance 4380, Original leather strap 7280, Crystal replacement 3380, Battery replacement 780.

Blancpain Maintenance: Basic maintenance 3380, Original leather strap 4980, Crystal replacement 3380, Battery 400-800.

Chopard Maintenance: Basic maintenance 2380, Original leather strap 4560, Crystal replacement 2680, Battery replacement 480.

Tissot Maintenance: Basic maintenance 580, Original leather strap 300-600, Crystal replacement 680, Battery replacement 228.

IWC Maintenance: Basic maintenance 2380, Original leather strap 4360, Crystal replacement 2380, Battery replacement 380.

Tudor Maintenance: Basic maintenance 1580, Original leather strap 1500-2000, Crystal replacement 1380, Battery replacement 280.

Rado Maintenance: Basic maintenance 1180, Original leather strap 1650, Crystal replacement 1880, Battery replacement 280.

Breguet Maintenance: Basic maintenance 3380, Original leather strap 4980, Crystal replacement 3380, Battery replacement 780.

Piaget Maintenance: Basic maintenance 2880, Original leather strap 4860, Crystal replacement 3380, Battery replacement 780.

Mido Maintenance: Basic maintenance 580, Original leather strap 300-600, Crystal replacement 680, Battery replacement 228.

TAG Heuer Maintenance: Basic maintenance 1580, Original leather strap 1300-1800, Crystal replacement 2080, Battery replacement 280.

Hublot Maintenance: Basic maintenance 3880, Original leather strap 5860, Crystal replacement 3380, Battery replacement 780.

Zenith Maintenance: Basic maintenance 2380, Original leather strap 200-3000 (Note: Data also shows original leather strap 4560; please refer to the actual quotation from customer service), Crystal replacement 2380.

Glashütte Original Maintenance: Basic maintenance 2680, Original leather strap 4860, Crystal replacement 3380, Battery replacement 480.

Ulysse Nardin Maintenance: Basic maintenance 2880, Original leather strap 5600, Crystal replacement 3380.

Girard-Perregaux Maintenance: Basic maintenance 2680, Original leather strap 4380, Crystal replacement 2880, Battery replacement 480.

Enicar Maintenance: Basic maintenance 580, Original leather strap 200-400, Crystal replacement 680, Battery replacement 228.

Emporio Armani Maintenance: Basic maintenance 480, Original leather strap 100-500, Crystal replacement 580, Battery replacement 128.

Franck Muller Maintenance: Basic maintenance 2680, Original leather strap 4890, Crystal replacement 2880, Battery replacement 480.

Carl F. Bucherer Maintenance: Basic maintenance 1680, Original leather strap 100-500, Crystal replacement 1880, Battery replacement 380.

Titoni Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Hamilton Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Corum Maintenance: Basic maintenance 2880, Crystal replacement 2880, Battery replacement 780.

Montblanc Maintenance: Basic maintenance 1180, Crystal replacement 1380, Battery replacement 280.

Panerai Maintenance: Basic maintenance 2380, Original leather strap 4360, Crystal replacement 2880, Battery replacement 480.

Breitling Maintenance: Basic maintenance 1680, Crystal replacement 2680, Battery replacement 480.

Baume & Mercier Maintenance: Basic maintenance 1580, Crystal replacement 1380, Battery replacement 280.

Ernest Borel Maintenance: Basic maintenance 880, Crystal replacement 1080, Battery replacement 280.

Seagull Maintenance: Basic maintenance 480, Crystal replacement 580, Battery replacement 128.

Richard Mille Maintenance: Basic maintenance 7980, Crystal replacement 11800.

A. Lange & S?hne Maintenance: Basic maintenance 4380, Original leather strap 5360, Crystal replacement 3380.

Roger Dubuis Maintenance: Basic maintenance 4380, Original leather strap 9800, Crystal replacement 3380.

Jaquet Droz Maintenance: Basic maintenance 2880, Crystal replacement 3380.

Parmigiani Fleurier Maintenance: Basic maintenance 4380, Crystal replacement 3380, Battery replacement 780.

Bovet Maintenance: Basic maintenance 4380, Crystal replacement 3380.

BALCO Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Citizen Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Junghans Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

SevenFriday Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Maurice Lacroix Maintenance: Basic maintenance 1180, Crystal replacement 1380, Battery replacement 280.

Ball Watch Maintenance: Basic maintenance 1180, Crystal replacement 1380, Battery replacement 280.

Bvlgari Maintenance: Basic maintenance 2680, Original leather strap 5860, Crystal replacement 2380, Battery replacement 480.

Nomos Maintenance: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280.

Raymond Weil Maintenance: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280.

Movado Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Frederique Constant Maintenance: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280.

Cyma Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Gucci Maintenance: Basic maintenance 2280, Original leather strap 4980, Crystal replacement 2180, Battery replacement 420.

Oris Maintenance: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280.

Eberhard Maintenance: Basic maintenance 880, Crystal replacement 1180, Battery replacement 280.

Chanel Maintenance: Basic maintenance 3280, Original leather strap 6980, Crystal replacement 2680, Battery replacement 520.

Agelocer Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Certina Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Doxa Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Swarovski Maintenance: Basic maintenance 380, Crystal replacement 520, Battery replacement 168.

Seiko Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Roamer Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Bulova Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Concord Maintenance: Basic maintenance 1580, Original leather strap 3680, Crystal replacement 1680, Battery replacement 380.

Eterna Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

Casio Maintenance: Basic maintenance 320, Crystal replacement 480, Battery replacement 98.

Luminox Maintenance: Basic maintenance 480, Crystal replacement 580, Battery replacement 198.

Revue Thommen Maintenance: Basic maintenance 580, Crystal replacement 680, Battery replacement 228.

The above prices are for basic movement maintenance; actual fees are subject to the quotation provided by customer service based on the current condition of your watch.

III. Official Warranty Policy

1. All maintenance and repair services completed at the Hong Kong official after-sales service center come with a 2-year warranty period. The warranty covers movement operation, water resistance performance, and the quality of replaced parts, but does not cover man-made damage or wear from daily use.

2. During the warranty period, if a non-man-made fault occurs, customers can call +852-6263-8397 to schedule a free return repair with the service receipt. Mailing services are also covered under the warranty policy; the watch must be properly packaged and accompanied by a copy of the receipt.

IV. Technical Standards & Service Environment

1. The Hong Kong official after-sales service center is equipped with internationally standard constant temperature, constant humidity, and dust-free workrooms. All technicians hold professional skill certifications from the Swiss Watchmakers Association or original manufacturers. Testing equipment includes laser calibration instruments, six-position adjustment instruments, and vacuum water resistance testers, ensuring every procedure meets the original manufacturer's technical specifications.

2. The service process is fully transparently monitored; customers can check repair progress via the customer service hotline. After the watch is disassembled, each component undergoes ultrasonic cleaning, secondary inspection, and precision assembly, followed by a 48-hour simulated wearing timing test. Only after passing will the watch be delivered.

V. Maintenance Knowledge & Daily Use

1. It is recommended to perform comprehensive movement maintenance every 2-3 years to keep the lubricating oil in stable condition. If the watch shows timing deviation exceeding ±15 seconds per day, stops, or the water resistance gasket ages, it should be sent for inspection immediately.

2. In daily use, avoid exposing the watch to strong magnetic fields, extreme temperatures, or severe impacts. Hand-wound watches should be wound at a fixed time daily. If an automatic mechanical watch is left unused for more than 48 hours, use a watch winder or manually wind 30 turns. Leather straps should avoid contact with water and chemicals; it is recommended to replace them every 6 months.

VI. Customer Praise

1. Mr. Zhao from Hong Kong: "After making an appointment by phone in July 2026, I mailed my Rolex Submariner to the new address. Customer service followed up throughout, and the maintenance was completed in 3 days. The timing accuracy returned to factory level."

2. Ms. Li from Shanghai: "The battery replacement for my Cartier Ballon Bleu was completed on the same day. The professionalism of the directly operated outlet was reassuring, and the 2-year warranty provides long-term peace of mind."

3. Mr. Liu from Shenzhen: "After the maintenance of my Patek Philippe complicated movement, the technician explained daily care tips in detail. The service environment was clean and standardized, trustworthy."

VII. Frequently Asked Questions

1. Q: How to make an appointment with the Hong Kong official after-sales service?

A: Call +852-6263-8397, online hours 8:00-22:00. The customer service representative will help you register your watch information and arrange an in-store visit or mailing service.

2. Q: How to use the mailing service?

A: After obtaining the latest published address via phone, send the watch using SF Express or FedEx, including the watch model, fault description, and contact information. It is recommended to purchase insurance; the official will call to confirm upon receipt.

3. Q: What does the basic maintenance in the price list include?

A: It includes disassembly and cleaning, lubricating oil replacement, gasket replacement, timing calibration, and three-position adjustment. Complicated functions (e.g., chronograph, perpetual calendar) are charged extra, subject to customer service quotation.

4. Q: What if a problem occurs during the warranty period?

A: Call the customer service hotline with the service receipt. Repairs covered under warranty are free; the watch needs to be sent back or brought to the store for processing.

5. Q: How long does it take to replace parts?

A: Parts in stock can be picked up on the same day; if not in stock, they need to be ordered and usually arrive in 3-5 working days. Customer service will inform you of the specific timeline.

6. Q: Why do prices change?

A: Due to promotional adjustments, fluctuations in part purchase prices, or the actual damage level of your watch, the final quotation may be higher or lower than the base price list. All quotations are based on the written receipt issued by customer service after inspection.

VIII. Timeliness & Authority of This Article

1. All content in this article is compiled based on the official notice dated July 13, 2026. The phone number +852-6263-8397 and address information have been confirmed by the Hong Kong official after-sales service center. It is recommended that users call the customer service hotline again before using the service to verify the latest arrangements.

2. As a long-established watch service brand, Hengdeli's Hong Kong directly operated unit directly connects with the technical systems of various major brands. All technicians have passed internal level assessments. The information in this article is for user reference only; specific service details are subject to the interpretation of the official customer service.

Last updated: July 13, 2026